Your safety is our priority

Even before the pandemic, maintaining highest cleaning and hygiene standards were important tasks on our daily hotel routine. Due to the current circumstances, we have stepped up our cleaning program another notch. Through employee training, professionalism and cutting-edge technology, we are securing the highest standards. All to provide a care-free holiday for you. 

To ensure you can plan your well-deserved holiday, we are implementing the following precautions:

To ensure you can plan your well-deserved holiday, we are implementing the following precautions:

  • Weekly covid testing of the entire Niederreiter team
  • Daily temperature tests of all employees
  • Daily cleaning and sanitizing of all public areas (high-touch points) 
  • Special cleaning and disinfecting products for all surfaces
  • Sanitizing stations for public areas
  • Daily house keeping with virucidal products
  • Consistent airing of all rooms
  • Regular disinfection of commonly touched items such as menus
  • Extensive training on cleaning and hygiene standards for all employees with the company Hagleitner
  • Face covering  for all employees 

In an effort to keep everyone safe, our guests will likewise be obliged to wear face coverings in public areas such as at the reception area up until being placed in the restaurant. We kindly ask you to arrive with your own, personal face masks. 

Safety and health

Safety and health to keep your stay a „holiday“ is our utmost priority. Therefore we ask all guests and visitors to do their part and support us in our efforts. 

 

  • Face coverings are mandatory in all interior common spaces in the hotel 
  • Keep 1m distance to all people that are not in your traveling group
  • Refrain from handshaking, hugs and other physical contact
  • Wash your hands regularly and use hand sanitizing stations
  • Avoid touching your face with unwashed hands 
  • Cover your mouth and nose with your bent elbow or tissue when you cough or sneeze. 
  • Avoid over-crowding at reception or in restaurant
  • Follow employee instructions
  • Informatory signs and multiple disinfecting stations are available 
  • Don’t travel if you show even minor symptoms. If symptoms occur during your stay – isolate in room and call the front desk for further instructions. 
  • During house keeping only the house keeping staff member is allowed in your room. 

 

Buffets

Buffets are provided with adherence to hygiene regulations (sanitizing hands prior to usage) and with the needed distance. 

We are asking our guests to use face coverings at every buffet visit as well as sanitizing stations or disposable gloves.  

Cancellation Policy Winter 2020/21

In order to plan your holiday as carefree as possible we created the Niederreiter-guarantee. 

For bookings in the winter, we guarantee the option to cancel up to 2 days before arrival free of charge, if one of the following scenarios occur: 

  • A travel warning for the province of Salzburg is issued
  • A state-mandated quarantine for travellers out of the province of Salzburg
  • You test positive for Covid-19 (documentation of positive test result required) 
  • The district Zell am See is flagged red according to the Austrian Corona traffic light system
  • Skiing is prohibited in the region Hochkönig due to Covid-19
  • Travel is not possible due to border closure 

Should one of these scenarios occur, we will cancel your booking free of charge. Your deposit will be transferred into a voucher with no expiration date and can be used for any other future booking. Alternatively, if desired, we’ll be happy to fully refund your deposit. 

Our tip: The European travel insurance currently includes cancellation in relation to Covid-19. We recommend to add the travel cancellation insurance to your booking. 

Region Hochkönig & Mountain Railways

In comparison to other ski areas in the province of Salzburg, Hochkönig region offers the biggest slope area per skier. This guarantees little to no crowding on slope and mountain railway stations. 

The cosy cabin culture with exceptional regional culinary highlights is another bonus for your ski-holiday at Hochkönig. No need to worry about large, mass processing and self-service lodges. Our local ski cabins are providing advance table bookings in order to maintain all safety, hygiene and social distancing measurements. 

verschneite winterlandschaft in maria alm

Mountain railways safety standards

  • All gondolas and seats of the mountain railways are being disinfected regularly. Ski operations are being optimized for visitor flow. 
  • All mountain railways are being aired out as much as possible during the ride 
  • Face coverings adapted for winter sports are handed out with every ticket sale. 
  • In all ski buses, at the cashier and on mountain railways face covering is mandatory.
  • Face coverings are not mandatory on slopes. 
  • Employees of the mountain railways will be trained about regulations and safety protocols for Corona. There will be a Corona compliance employee dedicated to plan and execute all protocols. 
  • Sanitizing stations are accessible at any restroom facility. 
  • Guests will be informed by signs as well as loudspeaker announcements regarding current Corona safety regulations.
  • Ski Amadé ski passes will be refunded in case of a Covid-related lockdown. 

 

Most current information for your safe winter holiday in the ski region Hochkönig can be found here.  

 

Niederreiter-guarantee. 

  • A travel warning for the province of Salzburg is issued
  • A state-mandated quarantine for travellers out of the province of Salzburg
  • You test positive for Covid-19 (documentation of positive test result required) 
  • The district Zell am See is flagged red according to the Austrian Corona traffic light system
  • Skiing is prohibited in the region Hochkönig due to Covid-19
  • Travel is not possible due to border closure