Your safety is our priority

Even before the pandemic, maintaining highest cleaning and hygiene standards were important tasks on our daily hotel routine. Due to the current circumstances, we have stepped up our cleaning program another notch. Through employee training, professionalism and cutting-edge technology, we are securing the highest standards. All to provide a care-free holiday for you. 

To ensure you can plan your well-deserved holiday, we are implementing the following precautions:

To ensure you can plan your well-deserved holiday, we are implementing the following precautions:

  • Weekly covid testing of the entire Niederreiter team
  • Daily cleaning and sanitizing of all public areas (high-touch points) 
  • Special cleaning and disinfecting products for all surfaces
  • Sanitizing stations for public areas
  • Daily house keeping with virucidal products
  • Consistent airing of all rooms
  • Regular disinfection of commonly touched items such as menus
  • Extensive training on cleaning and hygiene standards for all employees 

 

 

Niederreiter-Guarantee

Special cancellation options for Winter 2021/22

 

  • free cancellation if a travel warning is issued for Salzburg Land
  • free cancellation if you are tested positiv for the Corona Virus 
  • free cancellation if the district of Zell am See is switched to red on the Austrian Corona dashboard
  • free cancellation if hotels and/or lifts have to close (e.g. due to a lockdown) 

 

Besides the above mentioned reasons, our regular cancellation policy is in place. That means, you can cancel for free up to 4 weeks prior to arrival. If you cancel at a later point, we will keep your deposit payment as a cancellation fee. 

If you have to cancel because of one of the Covid reasons mentioned above, you can also cancel at a later time. We will then refund you your deposit payment in full. 

We have a 2G rule in Austria. Which means, you will have to be either fully vaccinated or recovered from Covid to be allowed to stay in a hotel or use a lift. Please note, that not complying with this 2G rule is no reason for a free cancellation. 

 

Our experience shows that things do not always turn out as expected (even without Covid). To avoid unnecessary fees and anger, we recommend the Hotel Cancellation Insurances of the European Travel Insurance. You can insure your whole trip here! 

 

Safety and health

Safety and health to keep your stay a „holiday“ is our utmost priority. Therefore we ask all guests and visitors to do their part and support us in our efforts. 

 

  • Refrain from handshaking, hugs and other physical contact
  • Wash your hands regularly and use hand sanitizing stations
  • Avoid touching your face with unwashed hands 
  • Cover your mouth and nose with your bent elbow or tissue when you cough or sneeze
  • Avoid over-crowding at reception or in restaurant
  • Follow employee instructions
  • Informatory signs and multiple disinfecting stations are available 
  • Don’t travel if you show even minor symptoms. If symptoms occur during your stay – isolate in room and call the front desk for further instructions. 

 

Buffets

Buffets are provided with adherence to hygiene regulations (sanitizing hands prior to usage) and with the needed distance. 

 

Niederreiter-guarantee. 

  • A state-mandated quarantine for travellers out of the province of Salzburg
  • You test positive for Covid-19 (documentation of positive test result required) 
  • The district Zell am See is flagged red according to the Austrian Corona traffic light system