FAQ

Check-in / Check-out

Check-in starts at 3 pm and check-out is possible until 10:30 am
For Arrival after 8 pm, please inform us in advance.
Early check-in is subject to availability, and breakfast is also available on arrival for a small additional cost. 

Dogs

You are welcome to bring your dog to our restaurant, the cafe and onto the terrace. Dogs are not allowed in the rooms.

Deposit

A deposit of 30% of the total price is required for a binding reservation (payable no later than 4 weeks prior to arrival). The reservation is considered to be confirmed upon receipt of the deposit in our account. 

Payment

Payment can be made in cash or by card. We accept Visa, Mastercard, Maestro, Diners Club and JCB.

Group rates

Offers for groups are available on request.

Cancellation

The deposit will be retained as a cancellation fee if the booking is cancelled later than 28 days prior to arrival. In the event of non-arrival, 100% of the total amount of the booking will be charged as cancellation costs.

The right to cancel according to § 18 section 1 Z. 10 FAGG (distance selling regulations) does not apply, instead the General terms and conditions for the hotel industry apply.
We recommend taking out Hotel cancellation insurance.

Reception opening hours

We are there for you every day from 7:30 am to 9 pm

Internet

Our wifi network is available in the entire hotel free of charge

Packed lunches

A packed lunch can be ordered at the reception for an extra charge of €7.50. On the day of departure, you can take the packed lunch instead of breakfast (Order the day before by 5 pm).
Thank you for your understanding that it is not permitted to prepare packed lunches for yourself from the breakfast buffet. 

Wellness area opening hours

          The relaxation room and hot tub are available from 7:30 am until 7 pm. Sauna and steam bath are available from 3 pm to 7 pm.
Evening Sauna: Wednesday, Friday and Sunday from 7 pm to 9:30 pm.

Massages

From December 2022 we also offer massages. You can easily make your appointment at the reception. 

Parking

Free parking is available on site at the hotel.

Telephone

Invoicing is done automatically via the system onto your room bill. 

Breakfast & dinner

Breakfast 7:30 am –9:30 am
Dinner 6 pm – 8 pm
We kindly request that you sign the beverage receipt every day after dinner.

Wake-up service

You can configure your desired wake-up time yourself via the telephone, or let us set it at the reception.

Ski cellar

Our ski cellar is equipped with a separate lockable locker with ski boot heating for each room.

Bicycles

You can store your bicycles in our lockable bicycle storage room with charging facilities for e-bikes. 
Bike rental is located directly opposite the hotel at Intersport Maria Alm.

Bathrobes

Bathrobes can be rented from reception for a deposit of €10. Deposits are returned upon receipt of the bathrobe.

Café

Our café offers coffee specialities and a large selection of home-made tarts, strudels and cakes. We also offer a wide range of home-made ice cream sundaes. You are welcome to book all your consumption to your room and pay for it at the end of your stay.

Ski passes

You can buy your ski pass at the valley station of the Natrun Railway, directly opposite the hotel.

Hochkönig Card

The Hochkönig Card is valid from the day of your arrival to the day of your departure. The card enables free travel on all summer cable cars between Maria Alm and Mühlbach. Use of the hiking bus as well as all public transport in the Pinzgau is also included. But that's not all! Here you will find further information about the menu.

Restaurant

Our a la carte restaurant is open from midday. Hot dishes are served until 5 pm. You are welcome to book all your consumption to your room and pay for it at the end of your stay.

Taxi/airport transfer

We recommend the local taxi companies for transfer from/to the airport.

Taxi Pfeiffer
Taxi Eder

Still got questions?

Then don't hesitate to get in touch with us! Send us an e-mail, give us a call on +43 6584 7754 or send us a non-binding enquiry.

Send a non-binding enquiry